Lightwave Jewellery Privacy and Cookies Policy

This Privacy and Cookies Policy describes how and when Lightwave Jewellery and Natalia Shoutova collect, use, and share information when you sign up to our newsletter/blog, purchase an item from us, contact us, attend a course with us or otherwise use our services through www.lightwavejewellery.com (“our website”).  Our business is the design and sale of jewellery and the provision of jewellery tuition.  

Topics:

• Types of information that we collect about you

• How will we use this information

• Marketing

• Access to your information and correction

• Cookies

• Other websites

• Changes to our Privacy and Cookies Policy

• How to contact us

• More information about Cookies

• Date of last update

Types of information that we collect about you

We collect information about you when you sign up for our newsletter, contact us, purchase products or services (e.g. jewellery tuition) from us or attend a course with us. We also collect information when you voluntarily complete customer surveys or connect with us on social media linked to our website, such as Instagram and Facebook. Information about you includes your name, contact details, how and when you contacted us and your order or query details. Website usage information is collected using cookies (see below for more details about cookies).

How we will use this information

• We collect information about you to process your order or query, and, if you agree, to email you our newsletter and about other products and services that we think may be of interest to you.

• We use your information collected from the website to personalise your repeat visits to our website.

• We may share your information with logistics providers, such as Royal Mail and couriers, to allow the processing and delivery of your order.

• We also keep records of all products and services sold and offered to fulfil our tax and other legal obligations.

• We will not share or sell your information for marketing purposes without your permission.

• In processing your order, we may send your details to and use information from credit reference agencies and fraud prevention agencies.

Marketing

We would like to send you information about products and services from Lightwave Jewellery which may be of interest to you, but this will only be done if you have provided your permission at a course, a marketing event (such as craft fairs) or through the Newsletter Sign-up or the Contact form on our website or associated social media pages.

You have a right at any time to stop us from contacting you for marketing purposes. If you have consented to receive marketing, you may opt out or change your newsletter preferences at any time. 

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of every newsletter, reply to our email with “Unsubscribe” in the subject line or contact us and we will remove you from our mailing list. 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the address at the end of this policy. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website’s features may not function as a result.

You can read more about how our website uses Cookies below in section entitled More information about Cookies.

Other websites

Our website contains links to other websites including Instagram and Facebook. This Privacy and Cookies Policy only applies to our website so when you follow the links to other websites you should read their own privacy and cookies policies.

Data Retention

We will not keep your information in a form that identifies you for longer than is necessary for the purposes described in this policy or as required to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 6 years, the time period UK tax law currently specifies for accounting purposes.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services outside the European Economic Area in order to carry out the purposes described in this policy. In such cases the third-party services used will have adopted the EU-US Privacy Shield.

Changes to this Privacy and Cookies Policy

We keep our Privacy and Cookies Policy under regular review and we will place any updates on this website page. This Privacy and Cookies Policy was last updated on 1 July 2019.

Complaints

If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK this is the Information Commissioner’s Office: https://www.ico.org.uk.

How to contact us

Please contact us if you have any questions about this Policy or information we hold about you by emailing natalia@lightwavejewellery.com.

More information about Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your device, such as your computer, tablet or mobile phone, when you browse websites.

Cookies help us to:

- Make the website work as effectively as possible

- Avoid you having to login every time you visit our website

- Remember your settings during and between visits

- Improve the speed/security of our website

- Allow you to share pages with social networks like Facebook

- Personalise the website to you to help you get what you need faster

- Continuously improve our website for you

- Make my marketing more efficient

Website Function Cookies

Our website’s own cookies

We use cookies to make our website work including:

• Making the shopping cart and checkout work

• Determining if you are logged in or not

• Remembering your search settings

• Remembering if you have accepted our terms and conditions

• Allowing you to add comments such as product reviews to the website

• Tailoring content to your needs

• Remembering your preferences such as colours, text size and layout

• Remembering if we have already asked you certain questions
  (e.g. you declined to sign up to our newsletter)

There is no way to prevent these cookies being set other than to not use our site.

Social Media Website Cookies

We have included sharing buttons on our website so you can easily “Like” or share our content on Facebook, Instagram and other social media websites.

The privacy implications of this depend on the social media network and on the privacy & cookies settings you have chosen on that network.

Anonymous Visitor Statistics Cookies

Our website uses cookies to compile visitor statistics such as how many people have visited our website, their location, time of their visit, what type of technology they are using (including browser type and operating system) – which helps us to identify when our website is not working correctly for particular technologies, how long they spend on our website, what page they look at and other such data. This helps us to continuously improve our website. These “analytics” programmes also tell us, on an anonymous basis, how people reached our website (e.g. from a search engine) and whether they have visited before, helping us to put more resources into developing and customising my products and services for you. For these purposes, we use Google Analytics.

Disabling cookies

You can switch cookies off by adjusting your browser settings. However, this will limit the functionality of our website. If your concerns about cookies relate to "spyware", it is possible to use anti-spyware to automatically delete cookies considered to be invasive. 

Date of last update

This Privacy and Cookies Policy was last updated on 1 July 2019.